Frequently Asked Questions

These are the questions real estate companies across Latin America ask us most often, answered directly. It is a guidance summary of the Terms and Conditions and the Privacy Policy: in case of any difference, those two documents prevail.

1. The company

Who is behind GoSoft Realty?

IA Technology Software LTDA, a software company based in São Paulo, Brazil (CNPJ 66.423.235/0001-02). The operation began in Bolivia in 2018, in Santa Cruz de la Sierra, and since 2026 sales across Latin America are handled from Brazil.

Who exactly am I contracting with?

With the Brazilian entity, wherever you are located. It is the only one authorised to issue quotations, receive payments and provide the service.

Which are the official sites?

Product: gosoft.app. Company: iatechnology.software. Platform: realty.gosoft.app. The full list is in clause 2 of the Terms. Any site or account not listed there is not ours.

2. How it is contracted

Do I have to sign a contract?

No. No physical or digital document is signed: no contract, no promissory note, no purchase order. The relationship is formed when you accept these Terms and the Privacy Policy, by sending us your information and logging into the system. This is the standard way of contracting a SaaS service, and it is the same for a client in Mexico, Chile or Peru.

So what am I buying?

A licence to use the cloud platform, for one year. While the licence is in force, you use the system.

Do you deliver the system so I can install it on my server?

No. We do not sell the source code and we do not provide installers for computers, phones or tablets. What you contract is access to the platform.

Can I try it before paying?

Yes. You get 30 days free with a demo set up using your own information, not sample data. Request it at realty.gosoft.app/empresa-nueva.

What do you need to set up my demo?

Your company and project name and logos, the plan in PDF and a spreadsheet with your plot inventory: neighbourhood unit, block, plot number and code, title reference, area and price per square metre. That information is used only to set up the demo.

Do you provide training?

Yes, by video call, before you start using the demo. The session is recorded and we give you the recording so your team can refer to it whenever they need. There are also tutorials on our YouTube channel.

What happens when the 30 days are up?

If you want to continue, the first year's licence is paid. Any price negotiation is discussed within that period. If you do not continue, there is no charge.

3. Pricing and payments

How is the price calculated?

By the number of properties registered in each project. Nothing else. There is no charge per user, per usage, per sales contract or per transaction.

I have 100 plots and I have already sold 50. Do I pay for 50 or for 100?

For the 100 registered. The status of each plot — available, reserved, sold, cancelled — does not change the price. And there is a reason: sold plots are the ones that keep the platform working hardest for years, with their payment plan, collections, arrears and receipts.

How many users can I create?

As many as you need. Unlimited users, at no extra cost.

I have two projects. How is that charged?

Each project has its own licence and its own anniversary. If project A started in January, it renews each January; if B started in April, it renews each April, independently of the first.

Where do I see the prices?

At gosoft.app, where you can calculate and download your quotation based on your number of plots. Prices are deliberately not written into the legal documents so that the website is always the current source.

How long is a quotation valid?

30 calendar days from issue.

Can I negotiate or ask for a discount?

Yes, it is open to discussion. Write to us on WhatsApp or by email.

How and where do I pay?

The only valid payment methods are those published at realty.gosoft.app/medios-de-pago. Our accounts, in Brazil and in the United States, are always in the name of IA Technology Software LTDA. If anyone asks you to transfer to an account with a different holder, or to one not listed at that link, it is not us: verify through the official channels before transferring.

Is the licence refunded if I cancel early?

No. Licences paid for are non-refundable, save by written agreement.

4. What is included and what is charged separately

What does the licence include?

Full property sales management, quotations, automated contracts, payment plans, collections and arrears, interactive and satellite site plans, CRM Starter, commissions, reports, the Android app for your buyers and unlimited users. Plus improvement and security updates, at no cost.

What is charged separately?

Email and WhatsApp notifications, the iOS app, integrations with banks, tax authorities and external systems, Google Maps under your own licence, integrated accounting and custom developments. Each is quoted separately and contracted annually.

Are notifications free?

In-app ones, yes. Email and WhatsApp notifications are contracted separately and quoted according to message volume or the number of contracts in the project. They are used to send arrears notices, payment confirmations and other automated communications to your buyers.

Does the app for my buyers cost anything?

No. The Android app is free, both for you and for them. It lets them see their payment plan, instalments and receipts, and download their history in PDF.

Is there an iPhone app?

Today the app is Android only. An iOS version is an additional annual service, subject to Apple's review policies.

What about maps?

MapTiler and Google Maps are included, with a global usage limit shared across all clients. If you want satellite view without depending on that shared limit, Google Maps under your own licence is contracted annually and per project.

Can I request a feature that does not exist today?

Yes. We hold a call, send you a quotation within 24 business hours and, if you accept, you pay 100% and it is delivered within the agreed timeframe. Important: you pay for the execution of the development, not its ownership — the functionality is incorporated into the product.

5. Using the system

Can I log in from any country?

From anywhere in the Americas, from the United States to Argentina. Access from Europe, Africa, Asia or Oceania is blocked for security. If you travel and need access from outside, let us know beforehand: it is usually enabled at no charge. Your buyers' app has no such restriction: it works in any country in the world.

Who creates my team's users?

You do. Each person sets their own password, email and mobile, and you decide what each one can see, by module and by business unit. Use of those accounts is your company's responsibility, so deactivate the users of staff who leave.

Can you see my password?

No. Nobody can, ourselves included: passwords are stored with irreversible encryption. If you forget it, it can only be reset.

Can I find out who did what?

Yes. Every record stores who created it, who last edited it and who cancelled it, with date and time. You get a list of deleted payments by period, exportable to Excel, and a PDF audit document for each contract.

I deleted something by mistake. Can you recover it?

No. Deletion carried out by your team from the system is final. The audit trail will tell you who deleted it and when, but it does not store the deleted content, so it cannot be reconstructed. That is why it is worth reviewing each user's permissions carefully.

6. Your information

Who owns the information I upload?

You do. Your team records, edits and cancels it. We do not record any sale, payment or client on your behalf, and we do not use it for any purpose of our own.

Can you see my sales?

In relation to your buyers' data we act as processor: we process it on your behalf so the platform works, not for our own purposes. We do not sell it or transfer it.

Where is my data stored?

In data centres in the United States, Brazil and Germany, with providers such as Google, Amazon Web Services and DigitalOcean.

Which law applies?

Brazilian law: the LGPD, Law No. 13,709/2018, under the ANPD. It applies even if you are in Mexico, Colombia, Chile or any other country, without prejudice to the rights your local legislation affords you.

If I stop paying, do I lose everything?

No. 15 days after the licence expires, and where there has been no communication, sales operations are limited: you cannot reserve or sell. But you still log in and see your portfolio, contracts and reports. Your information is not deleted: it is retained for at least 12 months from the last payment. Within that period you can pay for one month to consult it again.

Can I take my information with me?

Yes. You can request an export within 30 days following termination.

Why do you ask for a Google Drive account?

For attachments: a screenshot of a transfer, an ID document, a signed and scanned contract. System data — sales, plans, receipts — lives in our database, not in your Drive. The account is yours and the permission we request is the most restricted available: we only see the files the app itself creates or that you open with it, never the rest of your Drive.

7. Visibility and marketplace

Do my available plots appear on the internet?

Yes, the available ones, to broaden your commercial reach: anyone can search by country or city, see the plot on the plan and contact you directly. Your buyers' data is never shown: no names, no documents, no contracts, no payments.

Does GoSoft sell my plots or take a commission?

No. We only display the information. We are not intermediaries or brokers, we take no commission and we do not verify the legal status of the properties published: you upload and maintain that. The interested party contracts directly with your company.

What is this marketplace you mention?

It is where we are heading: a regional space where anyone can search for plots by country and see area, price and who is selling them. It is under development and not yet in force, and it has not yet been decided whether it will have a free tier, a paid one or both.

8. Support and operation

How do I request support?

By WhatsApp or email. Send a description of the problem and, if you can, a photo or a video: that shortens diagnosis enormously. Cases are handled in queue order.

Does the system ever go down?

It can happen, as it does to every online service in the world — including WhatsApp, Facebook and the largest artificial intelligence services. These are normally brief interruptions, caused by server failures, connectivity or maintenance. When service is restored, everything works again and your information remains intact. We do not guarantee uninterrupted availability and we do not provide compensation for that time, but we do work to restore it as quickly as possible.

How is the system updated?

Improvements and security patches are free and we apply them ourselves, with nothing for you to do. GoSoft is a single product shared by all clients in the region: it evolves according to our roadmap, not according to individual requests. Your suggestions are welcome and may make it into future versions.

What happens if something happens to the account owner?

That is why we ask for two account holders on contracting: a primary one and an authorised contact for continuity. It is not a testamentary designation — inheritance is determined by law — but it allows us to provide operational continuity. If competing claims arise, we suspend access until the parties agree in writing or a competent authority resolves the matter.

Can I connect GoSoft to my own system?

Yes, there is an API documented at realty.gosoft.app/docs/. We issue the credentials at your request, and developing the integration is your responsibility.

9. These documents

Can these documents change?

Yes. We review them every six to twelve months. The version in force is always the one published at gosoft.app, with its date in the header. Where a change is significant we notify you, and no modification alters the price or conditions of a licence you have already paid for.

What languages are they in?

Spanish, English and Portuguese, with the same content. Should any discrepancy arise between versions, the Portuguese one prevails, as it corresponds to the applicable forum.

Where do I read the full detail?

In the Terms and Conditions and the Privacy Policy. This document is a summary to orient you: in case of any difference, those two prevail.